Shipping & Returns
For any order related issues, drop in a mail with your order ID at firstname.lastname@example.org
Shipping & Delivery
- Once an order is received, you will get an order confirmation and the product will be shipped
within 5-7 working days.
- Depending on the location, the order will be delivered within 1-4 days after it has been shipped
- One may track the location of the order through the tracking code which will be provided
once the product has been shipped.
- For customized products, the customer will be informed about the number of days it will take
to ship the order.
- The shipping cost of each product is mentioned with the price of the product.
- Our courier partners are : Xpressbees, IndiaPost and Delhivery
Return and Cancellation Policy
- One may cancel an order within 12 hours of placing the order by sending a mail at email@example.com with Subject as : Cancel: (order number)
- One may not cancel an order after it has been shipped.
- Returns are possible only for incorrect or damaged orders.
- In such cases, the customer is requested to click a photograph of the product and send it
to us within 24 hours of receiving the shipment.
- The product will be exchanged once the incorrect/damaged order is received by us
- For incorrect orders/damaged orders, the product will be replaced after receiving the incorrect/damaged product.
- Not liking the product or design or quality is not considered as a valid reason for return or refund
- In case of handmade products, damages only refer to product breakage. Minor scratches and painting/varnishing flaws are not considered as damages in handmade items and
therefore will not be liable for refund or replacement.
- In case the product is not available/or is out of stock/or we are unable to replace it, the purchase price will be refunded to the customer. The shipping cost will not be refunded.
- In case item is refused by customer on delivery and it is returned, the company shall make a refund after deducting the shipping fee.
- Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.